Resolve Lotus Notes Unread Mail Count Incorrect Error – Top 3 Ways
Are you an IBM Notes user wherein you have confronted an error “Lotus Notes unread mail count incorrect?” Hunting to know the proven solution for the same? If yes, then here is the blog, which you are looking for!
Though Lotus Notes is one of the preferred email programs, particularly to meet the challenging enterprise needs, it is not free from errors. One has to frequently encounter HCL Notes errors, which is prompted for different reasons. One such error, which can be seen is unread mail count incorrect in Lotus Notes. With the help of this article, we will shed light on the possible reasons along with the ultimate solutions to resolve this error.
Why Does Lotus Notes Unread Mail Count Incorrect Problem Occur?
The Lotus Notes unread mail count incorrect error occurs when the IBM Notes email application is unable to keep the track of the unread email messages from each folder. There are times when the unread mail messages count reflects the number which is greater than the number of messages that are present in the folder. Due to this incorrect count of unread emails makes the user hamper their work, which might deteriorate the work efficiency.
Best Suggested Tip:
Make the best use of Lotus Notes to Exchange Migrator to migrate entire Lotus Notes and Domino Server mailboxes to Exchange Online with maintained data integrity. It is the best alternative over the below-listed manual methods, which are not result-oriented. Hence, availing the automated method is the cost-effective approach that enables to transfer complete NSF data to Exchange Server in a seamless way.
Here Are Some Possible Scenario’s Which Leads to this Error
The error occurrences are set against two major categories which depend on Lotus Notes versions. Let’s have a look at each of the scenarios in detail in the below segment:
Lotus Notes Version: 6.X & 7.X
Here, one can see the error occurrence of Lotus Notes unread mail count is showing wrong due to disabling the soft deletion feature.
IBM Notes Version: 6.0.3 – 6.0.4 & Notes 6.5 – 6.5.2
Here it is directly related to the use of soft deletion & it is prominent in the cases where soft deletion is enabled & the messages have been deleted from the folder. In normal cases, when a message is soft deleted it is marked as read but there are many exceptions to it. In the upcoming section, we will discuss two different scenarios related to Lotus Notes unread mail count incorrect error. It will help you to understand the situation better.
Illustration 1:
In the versions, where the design templates are based on the 6.0.3, 6.0.4, 6.5, 6.5.1 & 6.5.1 template, then the error “Lotus Notes unread mail count incorrect” is more prevailing when the users delete 350 or more messages concurrently. When the messages are deleted, one can notice that the number of unread messages will not get updated. You can make a try by deleting a single message, but the number will not be changed.
Illustration 2:
This type of error occurs when the mail template file is based on IBM Notes 5.0x or from 6.0 to 6.0.2, which gets updated to the template file of version 6.0.3. Moreover, the error will not occur if the template file which has the design based on 5.0x has not been accessed with any of the Lotus clients with the version 6.0.3 or later.
How to Troubleshoot Unread Mail Count Incorrect in Lotus Notes?
Below mentioned are some of the manual workarounds, which lets users to fix this Lotus Notes error message. However, in some circumstances, this method proves to be fatal. Hence, it is not a reliable approach.
- For Lotus Notes 6.x and 7.x
If you mark all the messages in the Lotus Notes database as read then it will resolve the issue. As a result, the error “Lotus Notes unread mail count incorrect” will not be displayed. However, this approach will work out only for a temporary period. Below-mentioned are the steps to mark all the messages as read in inbox.nsf database of Notes.
- To begin with, open the user’s Mail file and navigate to All Documents option, which is placed at the left panel
- In order to show the messages that are unread in the view, click on View>> Show>> Unread Only
- Now, to make all the messages disappear, select Edit>> Unread marks>> Mark All Read
- Then, close the database of Lotus Notes
- After that, open Notes database & navigate to the folder of unread messages
- Then, select File>> Unread Mark>> Mark Selected Unread
- Now, you can check the “Unread Counter” will display the correct count.
2. For IBM Notes 6.0.3 – 6.0.4 & Notes 6.5 – 6.5.2 Versions
If you have the database on the Domino Server, then you have to update both the Server & the client versions. If in case you want to repair the username.nsf database, that displays Lotus Notes unread email count wrong, then create a new replica of that database.
If the same problem persists then you can also try the following workaround, which might help to fix Lotus Notes unread mail count incorrect error message.
3. Use Specific Rules to Resolve this Error Message
Follow the steps described below to fix Lotus Notes unread mail count incorrect error by setting specific rules.
- Open the trash folder in Lotus Notes where you can find all the deleted emails. Then, mark any of the emails as read
- Now, set the rule as File>> Replication>> Settings>> Space Servers
- Enable the status of Remove documents which are not modified since the last XX days to zero (0).
Note: Ensure to not enable or select the checkbox related to any properties.
- At last, close the Notes database & access it again
To Sum Up
While working with Lotus Notes, users might have to encounter various error messages. Through this blog, we have stated different approaches to deal with Lotus Notes unread mail count incorrect error. Moreover, if the errors are still not fixed using the free manual method, then it is suggested to migrate Lotus Notes data to other trustworthy email platform using Mail Migration Wizard.